Accessibility Information | Cape May

Accessibility Information: Ensuring a Comfortable Journey for All

We are committed to making the Cape May-Lewes Ferry experience as accessible as possible for all passengers. Below you’ll find information on vessel access, shuttle services, and how to request specific assistance.

Vessel Accessibility & Boarding

Our ferries are designed to be accessible, though some considerations apply for specific access points:

Passenger Deck Access: While access to the vessels’ main passenger decks from the car decks involves stairs (24 steps), alternative arrangements can be made.
If mobility is a concern, please alert Customer Service in advance to arrange a drop-off at either terminal.
A special dockside elevator is available to transport passengers directly to the Skywalk level, which offers direct access to the passenger deck.
- Skywalks themselves are accessible via elevators.

Driver Assistance for Vehicles:

If you are a driver with a standard vehicle and require assistance, please advise our Call Center when booking your reservation. Our staff can provide a courtesy service to drive your vehicle on and off the Ferry, reuniting you with it on the other side of the bay.
- Please note: This service is only for drivers with standard vehicles. Long vehicles, vehicles with trailers, or vehicles with anything in tow cannot be driven aboard by Ferry staff.

Advance Request Required: You must request this service in advance of your arrival through our Call Center at 800.643.3779.
Check-in Time: To utilize these accessibility options, you must check in at least 30 minutes in advance of your scheduled departure time.

Accessible Shuttle Services

Our dedicated Ferry shuttles are wheelchair accessible.

In instances where outside shuttle services are contracted, we always request fully accessible vehicles.
However, due to maintenance and scheduling issues, occasionally a non-fully accessible shuttle may be dispatched.
To ensure appropriate arrangements can be made, please advise Customer Service of any accessibility needs at the time of ticket purchase.

Auxiliary Aids & Services

If you require auxiliary aids or services, please contact us 72 hours in advance of your travel at 800.643.3779. We will do everything possible to assist you.

Group Travel for People with Disabilities

If you are traveling in a group of people with disabilities, please contact us 72 hours in advance of your travel at 800.643.3779.

This allows us to ensure we have adequate staff ready to provide assistance and make your visit enjoyable. We look forward to welcoming your group!

Book Your Vehicle on the Ferry

Ferry Accessibility Frequently Asked Questions

What do I do if I need specific auxiliary aids or service to travel?

Please contact us 72 hours in advance of your travel at 800.643.3779 to let us know your needs. We will do everything possible to assist you.

Members of my traveling party have disabilities. Who do I contact ahead of arrival for arrangements?

Please contact us in advance (72 hrs. preferred) at 800.643.3779 so we may ensure we have staff ready to assist you. We look forward to your visit!

I have a suggestion, comment, or a complaint regarding special needs access at the Ferry. Whom should I contact?

The Ferry has several Complaint Resolution Officers (CROs) that you may contact at 800.643.3779 (ask for the CRO).

After normal business hours, any of our employees can put you in touch with the CRO.

FAQ: Accessibility Information

Are the Ferries Accessible for People with Disabilities?

Yes, but there are some limitations. Access to the vessels’ passenger decks from the car decks requires climbing 24 stairs, which may be challenging for individuals with mobility issues. If this is a concern, please get in touch with Customer Service to arrange a drop-off at either terminal or to use a special dockside elevator that provides direct access to the Skywalk level, from which the passenger deck can be reached.

If you are a driver, please inform the Call Center when booking your reservation. Staff will offer a special courtesy service by driving your standard vehicle on and off the Ferry, allowing you to reunite with your vehicle on the other side of the bay. Please note that this service is only available for drivers with standard vehicles. Long vehicles, vehicles with trailers, or any vehicles towing something cannot be driven aboard by ferry staff. The Skywalks are accessible via elevators.

You must request this service in advance of your arrival by calling our Call Center at 800-643-3779.

Additionally, please remember to check in at least 30 minutes before your scheduled departure time to take advantage of these accessibility options.

Are the Ferry Shuttles in Cape May accessible for wheelchairs?

Ferry shuttles are wheelchair accessible. However, when we need to contract shuttles from outside services, we always request fully accessible options. Due to maintenance and scheduling challenges, there may be times when we receive shuttles that are not fully accessible. If you have any accessibility needs, please contact Customer Service at the time of ticket purchase so we can make appropriate arrangements.

If you require specific auxiliary aids or services, please reach out to us at least 72 hours before your travel at 800-643-3779 to discuss your needs. We will do our best to assist you.

I plan to travel with a group of people with various disabilities. Are there any special procedures I should follow prior to booking our travel?

Please get in touch with us in advance (72 hrs. preferred) at 800.643.3779 so we may ensure we have staff ready to assist you. We look forward to your visit!

I have a suggestion, comment, or complaint regarding special needs access issues at the Ferry. Whom should I contact?

The Ferry has several Complaint Resolution Officers (CROs) available for contact at 800-643-3779 (request the CRO). After regular business hours, any of our employees can connect you with the CRO.